CUSTOMER SATISFACTION POLICY
We greatly value you as a customer. Our goal is to provide you with an enjoyable, informative and convenient shopping experience for fragrances and beauty products.
If for any reason you are not completely satisfied with your Marilyn Miglin Online purchase, you can return it to our fulfillment center (according to the Returns Policy provided).
Please contact our customer service department at (800) 322-1133 and ask to speak to a Customer Service Representative. Our hours of operation are Monday through Friday,9AM to 5PM CST. You may also email customer service at firstname.lastname@example.org.
All our produCts are not tested on animals.
Thank you for shopping with Marilyn Miglin.
BILLING & ORDER INFO:
Marilyn Miglin, L.P. processes most orders within 24 hours of receipt. (Processing time does not include weekend days).
Internet orders are processed within 24-48 hours of order placement and shipped on business days only (Monday through Friday, excluding Holidays).
Orders placed on Holidays or Weekend Days will be processed the following business day.
Orders with Priority Shipping (Overnight or 2nd Day Service) will be processed the same business day if order is placed by 10AM, CST.
Priority Shipping is only delivered Monday through Friday.
NOTE: If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Authentic Marilyn Miglin L.P. products are exclusively sold through a network of directly operated online retailers, boutique stores and authorized franchisees.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at email@example.com.
SHIPPING DELAYS DURING HOLIDAY SEASON
While we do our best to deliver your order within the time frames indicated, we cannot guarantee these delivery dates and times - especially during busy promotional and sale periods where the carrier may be delayed due to increased volume of orders. We do offer other shipping methods to ensure your packages would be delivered in time for the holidays - additional charges may be applied to your order.
Please contact our customer service department at (800) 322-1133 for further information.
RETURN PRODUCTS TO MARILYN MIGLIN GROUND-ONLY SHIPPING METHODS
Certain items in your order may be considered Hazardous materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g. hairspray, nail polish, and items that contain flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
You may check the status of your order on our website’s status order page, where you will be prompted for your email address and password. You may also contact us via email at firstname.lastname@example.org or call (800) 322-1133 and ask to speak to a Customer Service Representative. Our hours of operation are Monday through Friday, 9AM to 5PM CST.
FIND A MISSING PACKAGE
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
Check with neighbors and family members;
Look around the delivery location;
Check for “notice of attempted delivery”;
Contact the carrier: USPS (800) 275-8777 or FedEx (800) 463-3339
We are required by law to charge sales tax and will be applied to your order during checkout where applicable. For orders shipped within Illinois; state sales tax is calculated at 10.25%. All other States - no sales tax applies.
CREDIT CARDS/DEBIT CARDS
Marilyn Miglin, L.P. accepts credit cards including American Express, Visa, MasterCard, and Discover. We also offer Paypal and ApplePay as an additional form of payment. Partial orders are billed as each item is shipped.
Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank and may reduce the available credit (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.
Marilyn Miglin, L.P. reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
PAYMENT AUTHORIZATION HOLDS
When placing an order using a credit card or debit card, two transactions will be posted to your account.
The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment